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Employment Opportunities

About the Alliance

Founded in 1906, the American Alliance of Museums (the Alliance) is the largest cultural organization representing the museum industry. We serve over 35,000 members, including museum professionals, trustees, independent professionals and the full range of museums--art, history, science, natural history, military, maritime and children's museums as well as aquariums, zoos, botanical gardens and historic sites.

Our office is currently located at 2451 Crystal Drive, Suite 1005 Arlington, VA 22202 (near the Crystal City Metro Station). We are a 501(c)(3) tax-exempt, nonprofit organization. The Alliance is an equal opportunity employer and values a diverse workplace.

Workplace Culture

The American Alliance of Museums respects, values and celebrates the unique attributes, characteristics and perspectives that make each person who they are. We believe that our strength lies in our diversity among the broad range of people and museums we represent. We consider diversity and inclusion a driver of institutional excellence and seek out diversity of participation, thought and action. It is our aim, therefore, that our members, partners, key stakeholders reflect and embrace these core values.  See our Diversity and Inclusion Statement.

Our Organizational Values

AAM employees embrace and demonstrate these core operational values in support of an engaging and inspiring workplace culture

Celebrate Our Passion and Creativity - We are passionate about museums, and we are proud to work in support of their success. We take our work—but not ourselves—seriously, and we like to have fun. We creatively tackle challenges (not people!), boosting each other up with positive energy and a focus on solutions, not problems. We celebrate accomplishments big and small, and we are inspired by the diversity and creativity of the museum field.

Deliver “Wow” Service - We provide excellent and courteous service and demonstrate a “can-do” attitude. We surprise and delight our customers by anticipating their needs, proactively addressing their concerns, providing solutions and exceeding their expectations.

Learn & Grow - We are a learning organization that identifies challenges/opportunities, raises new ideas and courageously tests new approaches to improve our quality, efficiency and collaboration. We embrace teamwork and we seek to continually learn from those in and outside of our organization—just as we seek opportunities to share our knowledge and experience with colleagues. We exhibit humility and are unafraid to acknowledge what we don’t know. We accept failure as an inherent risk of innovation and know that it’s our response to failure that matters most—identifying, correcting and learning from it.

Respect Each Other - We trust each other to work openly, honestly, sincerely and ethically—and in the best interests of the organization, rather than individuals or departments. We value a diversity of people, perspectives and work styles and recognize that our field, our organization and our teams benefit from this diversity. We respect each other’s creativity, individualism and time, and we follow through on our commitments to each other. We welcome rigorous and respectful debate in the interest of achieving our goals, and we actively seek feedback from colleagues. We celebrate the contributions of all of our colleagues.

Our Employees

Creative. Resourceful. Collaborative. The Alliance carries out its mission of providing leadership to the museum community through the dedicated efforts of our talented staff. We are always looking for service-oriented individuals in a variety of disciplines to join our team. We often recruit candidates experienced in association management, meeting planning, membership, administration, research, writing and editing, and museum operations.

Employee Benefits

We offer a full array of benefits including:
  • Friendly work environment
  • Medical & Dental Plan (Generous portion of employee premium paid by the Alliance)
  • Flexible Spending Account (medical expenses & dependent care)
  • Life & AD&D, Long-Term & Short-Term Disability Insurance
  • 403(b) Tax-deferred annuity plan
  • Prepaid Legal Service
  • Pre-Tax Commuting Benefits
  • Voluntary Long-Term Care Insurance
  • Employee Assistance Program
  • Professional Development Opportunities
  • 8 Paid Holidays plus the office closes during the last week of the year
  • 2 Personal days each year
  • Vacation & Sick Leave
  • Alliance Membership


Current Employment Opportunities

IT and Digital Media Specialist

The American Alliance of Museums seeks an experienced IT and Digital Media Specialist to join our team. This exciting new position combines traditional IT business application and hardware support with an opportunity to contribute to the Alliance’s growing digital content publishing team. As part of a fast-paced, agile work environment dedicated to serving the museum field, this position will ensure the Alliance’s systems are highly available and secure, and that the Alliance is leveraging its digital assets to tell the amazing stories about Museums.

About the Position

Reporting to the Director of IT and Application Services, the IT and Digital Media Specialist is the point person on all system support from desktops and AV systems to cloud based software and services. Duties include responding to support tickets, documentation of issues/fixes, developing and leading staff trainings, working with vendors on escalation issues, and patching/updating systems. In addition, this position will be the technical lead for AAM’s Content Team and will provide management of all digital media equipment and assets through configuration and administration of the Digital Asset Management System and other media platforms. In addition to support, this position will assist content experts with the leveraging of media through managing, capturing, and editing of digital media (image, audio, video). The position will also work closely with the Director of IT to assist on hardware and software selection and purchases, vendor identification and selection, and budget tracking and creation. Salary range is high $50’s.

Skills and Qualifications

  • Experience supporting desktop, server, and cloud-based IT systems, preferably in a digital media or content publishing organization
  • Experience with HTML/CSS/PHP desired but not required
  • Familiarity with Agile Project Management desired but not required
  • Some ability to travel to support conferences and meetings hosted by the organization
  • Demonstrated experience supporting both Windows and Mac based systems in a Microsoft Active Directory Environment
  • Experience with basic administration of a Microsoft Exchange or Office 365 environment
  • Familiarity with Digital Media equipment and software, including video/audio production equipment, Digital Asset Management software, Adobe Creative Suite is a plus
  • Proven track record of exemplary customer service. The ideal candidate enjoys working as a part of a team to achieve shared goals.
  • Familiarity with tools to capture and edit digital media (images, audio, video)
  • Ability to effectively communicate and work collaboratively with professionals from a wide variety of technical backgrounds and career experiences

How to apply: In order to encourage a broad pool of candidates with various backgrounds to apply and to mitigate any potential implicit bias during our review of applications, we are applying some principles of “blind hiring.” Please follow the directions below when submitting your application materials.

  • Submit a cover letter and resume to hr@aam-us.org using “IT and Digital Media Specialist” in the subject line by January 12, 2018. Please do not include your name or address on either document. Please include education but omit school names and graduation years. Include your email address as the only personal identifier on these documents.
  • As a part of your cover letter (no more than two pages), please describe a time when you led a training (formal or informal) on the use of a piece of technology or software. What did you learn from the experience? What challenges did you face? What would you have done differently?
Submissions will be reviewed by our hiring team and candidates who are selected for further screening will be contacted within 2 weeks of the closing date above. Due to the large number of applications AAM receives, we can only contact those candidates selected for further screening.


Social Media & Communications Manager 

Seeking a communications professional with strong project management skills and an entrepreneurial spirit to join a small but productive marketing and communications team. If you enjoy a fast-paced yet collaborative environment and have an interest in museums, please consider joining us! 

About the position: The American Alliance of Museums seeks a tech-savvy writer and editor to managing AAM’s social media presence across multiple platforms. In this role, you’ll coordinate the work flow for a high volume of communications across social media and other platforms, and you’ll test and track the performance of various marketing techniques. Salary is high $50s. 

Skills and qualifications: The successful candidate can manage a high volume workflow with multiple stakeholders using a project management program (we currently use Asana); is adept at using marketing email platforms (we currently use MagnetMail); can track progress on messages sent; has performed A/B testing and social media integration with electronic messages. You should have strong writing/editing skills; ability to gather and synthesize information for delivery via multiple digital channels; and a knack for crafting messages that are both informative and engaging using words, infographics, videos, and images. 

How to apply: In order to encourage a broad pool of candidates with various backgrounds to apply and to mitigate any potential implicit bias during our review of applications, we are applying some principles of “blind hiring.” Please follow the directions below when submitting your application materials. 

• Submit a cover letter and resume to: hr@aam-us.org, using “Social Media & Communications Manager" in the subject line. Please do not include your name or address on either document. Please include education but omit school names and graduation years. Include your email address as the only personal identifier on these documents. 

• As part of your cover letter, please tell us about a campaign in which you used paid social media ads to drive revenue for your organization. Please include details about the work you did, how you coordinated with colleagues or agencies to manage the work, and how you measured the results. 

• Limit your cover letter to no more than two pages. 

Applications must be received by January 12, 2018 to receive full consideration. Submissions will be reviewed by our hiring team and candidates who are selected for further screening will be contacted by email within two weeks of this deadline. Due to the large number of applications AAM receives, we can only contact those candidates selected for further screening. 


Member Services Manager

Do you have what it takes to deliver WOW service?  If you enjoy interacting with a wide variety of customers, have an interest in museums and membership program delivery and a friendly approach in helping customers find solutions to their questions, please consider joining our team!

About the position: The American Alliance of Museums seeks a strong relationship builder to serve as point of contact for interpreting membership policies for customers, members & staff.  Respond to high volume of customer phone and email inquiries and manage high volume of membership data processing.  Manage renewals for 29,000 members; processing of membership cards; provide administrative and onsite support at Museums Advocacy Day and the Alliance’s Annual Meeting. Salary is $50K. 

Skills and qualifications: The successful candidate will be able to respond to customer inquiries and communicate membership program options and benefits by phone, email and in person. The ability to use or learn association management software, MS Office and understanding of basic accounting practices for processing payments is required. Strong attention to detail is a must.

How to apply:  In order to encourage a broad pool of candidates with various backgrounds to apply and to mitigate any potential implicit bias during our review of applications, we are applying some principles of “blind hiring.” Please follow the directions below when submitting your application materials.

  • Submit a cover letter and resume to: hr@aam-us.org, using “Member Services" in the subject line. Please do not include your name or address on either document.  Please include education but omit school names and graduation years.  Include your email address as the only personal identifier on these documents.
  • Delivering “wow” service is a core component of AAM’s organizational culture. As part of your cover letter, please tell us about a time when you solved a problem, went above and beyond normal service, or otherwise delivered “wow” service to a customer.
  • Limit your cover letter to no more than two pages.

Applications must be received by January 12, 2018 to receive full consideration. Submissions will be reviewed by our hiring team and candidates who are selected for further screening will be contacted by email within two weeks of this deadline.  Due to the large number of applications AAM receives, we can only contact those candidates selected for further screening. 


About the Alliance. The American Alliance of Museums has been bringing museums together since 1906, helping to develop standards and best practices, gathering and sharing knowledge, and providing advocacy on issues of concern to the entire museum community. Representing more than 35,000 individual museum professionals and volunteers, institutions, and corporate partners serving the museum field, the Alliance stands for the broad scope of the museum community. The Alliance is an equal opportunity employer and values a diverse workplace. For more information, please visit www.aam-us.org.

The American Alliance of Museums is committed to equal opportunity for all employees and prospective employees without discrimination based on race, color, religion, national origin, sex, age, personal appearance, sexual orientation, political affiliation, family responsibilities, disability, matriculation, marital status or any other category protected by law. This policy applies to all aspects of employment at the Alliance, including but not limited to recruitment, promotion, compensation, benefits, training and development, access to facilities, discipline, separation of employment, and other terms and conditions of employment.