Q: I just submitted my session proposal but I will not receive notification about it’s acceptance until sometime in November. Should I register now?
A: The earlier you register for the meeting, the better your rate will be. If you find that your registration category changes at a later date, we can always adjust your registration rate up until our final deadline (April 15th).
Q: I want to register now and attend events (evening events, On-Site Insights, Tech Tutorials, luncheons, breakfasts and receptions), can I add them at a later time?
A: Event registration will open in January 2011. If you have already registered for the meeting, you will receive instructions by email for event registration once it becomes available. If you haven’t received instructions by mid-January, please contact AAM Registration to discuss how to add events to your registration (registration@aam-us.org or 866-226-2150).
Q: An event that I wanted to attend is sold out. What can I do to get in?
A: While we try to accommodate as many attendees as possible, there are times when events sell out. If that happens, we are happy to add you to a wait list for the event. If space becomes available for an event you will be notified as soon as possible. This notification should occur before May 1, 2011. If you did not receive tickets during the pre-registration process or are seeking a ticket on-site, you can visit the Ticket Exchange counter in Houston to see if tickets have become available.
Q: Can I purchase multiple tickets to an event?
A: A registrant is able to purchase multiple tickets for any event. Please try to only purchase tickets that you will use. It will be the responsibility of the purchaser to distribute tickets to his/her intended recipients.
Q: What should I do if I want to register, but my company is paying by check and it will take some time to process?
A: Please contact AAM Registration (registration@aam-us.org or 866-226-2150) for more information.
Q: Do you accept purchase orders?
A: AAM does not accept purchase orders. Payment is required at the time of registration. AAM accepts Visa, Mastercard, American Express, checks, money orders and cash (on-site).
Q: How long will it take to get a registration confirmation?
A: A registration completed online will receive an immediate receipt and a confirmation email within 24 hours. Confirmation for a registration that was faxed, mailed or emailed to AAM may take up to two weeks to process from the time of receipt due to volume.
Q: What is the difference between full and daily registration?
A: A full registration provides access to all program sessions and meetings (unless indicated)* for all days of the conference, as well as access to the MuseumExpo™. A daily registration provides the same access, but only for the day that you have registered. (* Some meetings and sessions may be closed or by invitation only.)
Q: Is any transportation provided as part of my registration?
A: If you are a registered attendee, shuttle buses are provided for your convenience between the convention center and specified host hotels (schedules will be listed in the final program). Also, buses will be provided for most evening events and On-Site Insights programs as indicated in the final program.
Q: Is there a separate registration for MuseumExpo™?
A: To have access to the MuseumExpo™, you must be a registrant to the AAM annual meeting at the applicable rates.
Q: I am a registered attendee and would like to bring a guest to an evening event. Is that possible without registering them for the meeting?
A: You may purchase an additional ticket for your guest with your registration.
Q: What is the process to cancel a registration?
A: All cancellation requests must be submitted in writing (email to registration@aam-us.org or mail to: Registration Coordinator, American Association of Museums, 1575 Eye St., Ste 400, Washington, DC 20005) and will be processed within a week of receipt. Any refunds will be subject to our refund policy posted in the advance program.
Q: Can I transfer my registration if I can’t attend and a co-worker would like to take my place?
A: Yes. To transfer a registration, we must receive a copy of your registration form, a short letter requesting the transfer, and the completed registration form for the new attendee. Any additional event tickets will be subject to availability at the time of transfer. If the request is after the advance registration deadline (April 15th), please bring your documentation with you to the registration counter in Houston where we will process the transfer on-site. Any changes in tickets will need to be addressed at the Ticket Exchange counter.
