Cancellation FAQs

I canceled my registration and haven't received my refund.

All refunds requests must be received in writing and take approximately 2 weeks to process from the date of receipt. All refund requests also must be received by April 25 and are subject to our refund policy. For specific information about your refund, please contact Alliance registration.

It is after the cancellation deadline of April 25 and I can't attend the meeting, can I get a refund?

Please e-mail Alliance registration with your cancellation request, briefly stating your situation. You will hear back from the registration department within two weeks of receipt. Please be advised that after the Advance deadline of April 25, the Alliance is not able to refund any ticketed event fees.

Will canceling my registration automatically cancel my hotel reservation as well?

No. Housing is separate from your registration. If you made your reservation through our Housing Bureau, you must contact the Housing Bureau at 1-888-877-0255, Monday–Friday from 8 a.m.–4 p.m. (PT). All hotel cancellations are subject to the housing/hotel cancellation policy. 

My plans have changed and I can no longer attend the meeting. Can I transfer my registration to another person?

  • Yes, you may transfer a registration to another individual. Please submit a brief note requesting the transfer, a copy of the original registrants confirmation and a completed registration form for the new attendee (i.e. the person you are transferring to) via mail, fax or e-mail and we will process the transfer and email a confirmation to the new attendee. Payment for adjustment in fees must be received at the time of transfer. Any changes in tickets are subject to availability and any refunds for canceled tickets are subject to the refund policy.
  • If you would like to transfer your registration and it is after May 12, have the new attendee bring all the requested information to the on-site registration desk in Seattle and we will process the transfer there. We will not be able to make changes to event tickets on-site.