Cancellation FAQs

I canceled my registration and haven't received my refund.

All refunds requests must be received in writing and take approximately 2 weeks to process from the date of receipt. All refund requests also must be received by April 15 and are subject to our refund policy. For specific information about your refund, please contact Alliance registration.

There's been a personal emergency after the Advance deadline and I can't make it to the meeting, can I get a refund?

Please email Alliance registration with your cancellation request, briefly stating your case. You will hear back from the registration department within two weeks of receipt. All refund requests received before April 15 are subject to our refund policy. Please be advised that after the Advance deadline of April 26, the Alliance is not able to refund any ticketed event fees.

I had to cancel my registration. Will canceling my registration automatically cancel my hotel reservation as well?

No. Housing is separate from your registration. If you made your reservation through our Housing Bureau, you must contact the Housing Bureau at 888-947-2233, Monday–Friday from 10 a.m.–4.p.m (ET) except major holidays, to cancel. All hotel cancellations are subject to the housing/hotel cancellation policy. 

My plans have changed and I can no longer attend the meeting. Can I transfer my registration to another person?

  • You may transfer a registration to another individual. If it is before our Advance deadline of April 26, please submit a brief note requesting the transfer, a copy of the previous registrants confirmation and a completed registration form for the new attendee (i.e. the person you are transferring to) via mail, fax or email and we will process the transfer and email a confirmation to the new attendee. Payment for adjustment in fees must be received at the time of transfer. Any changes in tickets are subject to availability and any refunds for canceled tickets are subject to the refund policy.
  • If you would like to transfer your registration and it is after our Advance deadline of April 26, please have the new attendee bring all the requested information to the on-site registration desk in Baltimore and we will process the transfer there. Changes in tickets on-site must be handled through the Ticket Exchange.