Recent Posts by Andrea Gallagher Nalls
Crafting a Post-Disaster Experience: How Visitor Experience Staff Have Adapted to the Pandemic
Category:
Alliance Blog
As a result of the COVID-19 pandemic, museums everywhere have become more people-centric. Top-line conversations have centered on the thoughts and feelings of our visitors as we have …
On the Ground: How Visitor Experience Teams Are Teaching Front-Line Staff to Be DEAI Advocates
Category:
Alliance Blog
In the museum experience world, making visitors feel welcome is serious business. Our goal is to exceed guests’ standards for positive experiences, and nothing undermines that goal like a …