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The Six Tools for Effective Digital Design
In 2020, after a fifteen-year run working in museums on digital engagement projects, I decided to start my own consultancy. In the process of building it, I often heard from people familiar …
A Farewell from AAM’s Departing President & CEO
It has been an incredible honor to lead the American Alliance of Museums and to work with all of you for the last thirteen years. Throughout my tenure, I visited hundreds of museums and …
A Human-Centered Approach to Guest Services
Compared to other areas of museum work, guest services (or visitor services, as it’s sometimes known) often gets overlooked for the impact it has on community-building. This may be because, …
#AAM2023 General Session
The General Session of the 2023 AAM Annual Meeting & MuseumExpo took place on May 19, 2023 with Chevy Humphrey, AAM Board Chair and President and CEO of the Museum of Science and …
Advancing DEAI in a Polarized World
Recently, we hosted a webinar with museum leaders on values-based communications for diversity, equity, accessibility, and inclusion (DEAI). While all attendees were eager to commit fully …