Posts
Visitor Experience
Climate Action Heroes: How National Children’s Museum Is Empowering the Next Generation of Climate Innovators
African American students walking out of school to march for equal rights in Birmingham, Alabama, in 1963. Eight-year-old activist Jennifer Keelan-Chaffins climbing out of her wheelchair …
Disrupting Museum Behavior: An Exploration of the Art Institute of Chicago’s “Cripping the Galleries”
On a hot Sunday afternoon, Sydney Erlikh, seated in a wheelchair, leaned against Maypril Krukowski, a woman with glasses seated on a bench. Sounds of church bells, shuffling footsteps, and …
The Best Museum Cafés and Restaurants, According to Museum People
Any seasoned museumgoer knows that feeling a few hours into a visit. You came in energized, eager, and attentive, ready to conquer some exhibitions, but now you’re losing steam. The wall …
Empathy Interviews: A Tool for Museums to Understand the Feelings and Experiences of Others
Imagine sitting down with local community members and hearing stories about the places they feel they can show up as their most authentic selves, or where and how they have learned …
A Human-Centered Approach to Guest Services
Compared to other areas of museum work, guest services (or visitor services, as it’s sometimes known) often gets overlooked for the impact it has on community-building. This may be because, …
4 Ideas to Create Linguistic Accessibility at Museums
Though the word “accessibility” has often been equated with giving access to those with disabilities, it can also mean something broader. Accessibility means looking at everything we create …
A Free Survey to Measure a Sense of Belonging at Museums
Not everyone wants to visit a museum. This is in part because of operational issues like cost, location, schedule, but these aren’t the whole story. Some don’t even reach the point of …
Transforming Museums with Immersive Sound
Sound is a potent force. When harnessed with intention and care, its impact can be substantial. As a trained ethnomusicologist with experience working in museums like the Louis Armstrong …
The Best Museum Bathrooms, According to Museum People
When you think of all the memorable, thoughtfully designed spaces in museums, the bathrooms may not be the first thing that come to mind. They aren’t usually considered the feather in an …
Celebrating curiosity at Brooklyn’s Children’s Museum
blooloop speaks to Atiba Edwards, the Executive Vice President and COO of Brooklyn Children’s Museum, about how the museum has upheld its mission throughout the pandemic, balancing …
Crafting a Post-Disaster Experience: How Visitor Experience Staff Have Adapted to the Pandemic
As a result of the COVID-19 pandemic, museums everywhere have become more people-centric. Top-line conversations have centered on the thoughts and feelings of our visitors as we have …
On the Ground: How Visitor Experience Teams Are Teaching Front-Line Staff to Be DEAI Advocates
In the museum experience world, making visitors feel welcome is serious business. Our goal is to exceed guests’ standards for positive experiences, and nothing undermines that goal like a …